But in its responses to the noted questions, PwC revealed that 83% of employees at the hub identify as coming from a non-European cultural background.
PwC attributes this to its location in western Sydney, where the representation of people of Asian descent is generally higher than in other parts of the city.
“Our graduate and undergraduate workforce at the Skills Hub is largely located in Western Sydney and our staff profile reflects the community,” the responses state.
Same recruitment process
“We are proud of the investment we have made in Western Sydney through centers such as the Skills Hub and the opportunities this creates for local employment.”
PwC said recruitment processes for the hub were the same as for the broader audit and assurance team and did not target specific cultural backgrounds.
The company also denied a worker’s claims of workloads of 80 to 120 hours a week, which they said meant a drop in the quality of work.
The company said that last year the average total number of hours worked per week at the hub was 38.5, while in the last calendar year it was 37.6. This was based on the hours recorded on the timesheet.
He also said his investigation of the hub “did not identify anyone working more and 80 [or 120] hours per week “.
All work was subject to rigorous quality control by team members “with the appropriate qualification and experience”, and clients were “generally” aware that hub workers were used for their audits.
“No thematic or systematic issues were raised by customers regarding the quality or timeliness of the Competence Center,” the questions on the review’s response read.
PwC said the pay gap between hub and main office audit staff was lower than the survey originally heard, typically ranging between $2,100 and $2,400.
It has since equalized salaries between the two divisions, as well as moving staff from its unbranded central office to its main Parramatta site and offering them greater training opportunities after complaints about their different treatment.