Dar es Salaam. NMB Bank has again been named the best retail bank in Tanzania, thanks to its outstanding provision of value-added basic financial services to the general public.
This is the second consecutive time that the lender has been nominated as such at the Global Banking and Finance Awards (GBAF) held in London, UK.
The brainchild of British magazine Global Banking & Finance Review, the GBAF Awards were created in 2011.
NMB was represented at recent awards ceremonies by its Head of Retail Banking, Mr. Filbert Mponzi.
A statement from the bank’s headquarters in Dar es Salaam which was made available to the media yesterday quotes Mr Mponzi telling the rally in London that the award recognizes the bank’s commitment to empowering its customers and serving the whole of the country with advanced banking services.
“Our retail customer base is diverse as we serve smallholder farmers, government officials, salaried private sector customers and MSMEs,” he said during his acceptance speech in London.
NMB has a distribution network of 227 branches, over 15,000 agents and over 750 automated teller machines (ATMs) across Tanzania.
On the digital front, Mr Mponzi said NMB Bank has launched a service that allows its banking agents to use mobile phones in their operations. It also offers digital micro-loans and allows micro, small and medium-sized enterprises (MSMEs) to accept digital payments via QR code.
“Our goal and strategy now and in the future is to continue to leverage advances in digital technologies to be able to foster financial inclusion by providing affordable, convenient and easy-to-access financial services,” Mr. Mponzi said. .
Mr. Mponzi said that NMB’s initiatives and partnerships not only have a positive impact on the communities where it operates, but also that the market trusts the bank. Consequently, he explained, customer deposits increased by 24% year-on-year to reach 6.5 trillion shillings in 2021.
Winning the award for two consecutive years, he said, is a testament to the focus, dedication and commitment of NMB’s more than 3,500 employees to ensure it is not just the best retail bank in Tanzania, but also from the best bank in the country. .