DBS bank blames ‘access control servers’ for two-day downtime – Bestgamingpro


DBS Bank’s website was hit by an outage on Tuesday, crippling many customers. According to the source, DBS Bank’s access control servers were the cause of the service outage, which prevented many customers from connecting. The Singapore bank was tasked by its home regulator to investigate the cause of the problem which persisted for two days.

DBS customer service representatives said it was down around 10:30 p.m. Singapore time, according to the bank’s website. The problem was with customers’ online and mobile services; However, the cause of the failure was not clear.

At around 11:45 p.m., DBS announced on its Twitter and Facebook accounts as well as its website that users were experiencing “intermittent slowness when accessing [its] banking services.”

DBS said the outage has been resolved and services have been restored in an update released early Wednesday morning. Customers, meanwhile, again reported difficulties with DBS’s online services, prompting the bank to admit later in the day that the problem had reappeared.

The problem appears to have been a little less serious than the day before, according to a video message from Singaporean leader Shee Tse Koon, who apologized for the “stress” caused.

“We have identified an issue with our access control servers and that is why many of you were unable to connect. We have since worked around the clock, with our third-party engineering vendors, to resolve the issue and services have been restored. at 2 am, ”Shee said. “Unfortunately this morning the same problem happened again.”

The lawyer explained that the bank was aware that many of its customers still could not use it and that it was working on a solution.

“In the meantime, I want to make sure that your deposits and money are safe and that you can pursue your banking needs through our branches or through telephone banking. To facilitate this, we have extended banking services at all of our branches by two hours, ”he said.

Additional Information: The blackout began around 9:30 p.m. and lasted for an hour, according to the DBS website. At around 10:35 p.m., the company announced that digital services were “back to normal” and that it was monitoring the situation to ensure services were continuing smoothly.

The bank did not provide any further information about the problem with its access control servers or whether there had been a cybersecurity breach.

The Monetary Authority of Singapore (MAS) said it would consider appropriate action after DBS concluded its investigation in a press release on Wednesday.

“This is a serious disruption and MAS expects DBS to conduct a thorough investigation to identify the root causes and implement the necessary corrective actions,” said Marcus Lim, MAS deputy managing director for the bank. and insurance.

DBS has been informed by the sector regulator that it has detected problems with its access control servers, and the bank has been contacted about this. Lim said all financial institutions are required to have “systems and procedures” in place to ensure “constant availability” of their services to consumers.

DBS, along with its sister POSB, has 5 million customers in Singapore. DBS has announced plans to spend SG $ 300 million ($ 220.22 million) next year to expand its digital and smart banking for asset and consumer services.

It also said efforts will be made to deliver personalized user experiences across its digital and physical touchpoints as a result of this investment.

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